When Deepti opened the package, she was aghast. She received cotton pillow covers instead of satin pillow covers, she had ordered. Deepti ordered them for her father from a popular ecommerce website that hosted products of many sellers. Confused, Deepti contacted the seller’s…
After a few months, the sales head enquired, “In case you are using the cotton pillow covers and like them, kindly rate them on the e-commerce website. It will help us serve our customers better.” Later that evening, her father remarked, “You know, I really love these pillow covers though I am not sure why you bought so many of them”. Which of the following reasons gives Deepti the BEST rationale to ignore the sales head’s request?
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